New National IDs Spark Parliamentary Debate Over QR Code Verification Issues

Parliament has become the stage for a significant debate concerning the effectiveness of Uganda’s new national identity cards. Aswa County Member of Parliament, Hon. Patrick Okello, brought to light critical problems with the digital verification system, noting that the QR codes on the new IDs are frequently failing to authenticate users.

This malfunction is reportedly preventing citizens from accessing vital services such as banking, purchasing new SIM cards, and replacing existing ones. Hon. Okello expressed the frustration of many Ugandans who are being turned away due to the unresponsiveness of the QR codes.

The legislator questioned the National Identification and Registration Authority (NIRA) and the government about the ongoing issues, especially since NIRA had previously acknowledged a problem with QR code integration. Although NIRA had stated a resolution was expected by March 31, 2026, the problem appears to persist, months after the self-imposed deadline.

Adding to the concerns, Hon. Okello pointed out a Shs5,000 charge for a NIRA letter that individuals need if their card’s electronic verification fails. He urged for transparency regarding when the national IDs will be fully operational.

In response, Government Chief Whip, Hon. Dr. Jane Ruth Aceng, assured Parliament that the government acknowledges the concerns and would seek a detailed response from the Minister of Internal Affairs. Separately, Prime Minister Robinah Nabbanja discussed plans for a mass registration drive aimed at significantly reducing the number of unregistered Ugandans and unissued cards, with parish chiefs expected to play a key role in mobilization.