news 12 June 2026 Daily Monitor (Uganda)
Kampala's Refugee Policing: Accessible but Incomplete Justice
A recent study reveals that while refugees in Kampala find police services accessible and officers respectful, the system struggles with long delays, language barriers, and unresolved cases, hindering true justice. Source: https://www.monitor.co.ug/uganda/news/national/how-is-the-refugee-policing-system-in-kampala-faring--5494322
Kampala’s urban refugee population, numbering close to half a million, relies heavily on police services for reporting crimes, replacing documents, and seeking protection. Unlike those in formal settlements, these refugees navigate city systems with limited humanitarian aid, making police stations key points of contact.
A study by SEMA Uganda, surveying 384 refugees and 11 police officers, highlights a paradox: while police interactions are often described as respectful, helpful, and non-discriminatory, a significant number of cases remain unresolved. This positive perception of treatment does not necessarily lead to successful outcomes, leaving many refugees feeling that justice is incomplete.
The research identified several systemic inefficiencies. Long waiting times, particularly at stations like Kabalagala and Kawempe, deter refugees from pursuing cases. Communication barriers are also significant, with a lack of consistent interpreter services meaning critical information is often lost or misinterpreted. This not only slows down investigations but also compromises the accuracy of statements.
Geographical access, while seemingly strong, also presents challenges. Many refugees travel considerable distances to reach police stations, incurring costs and time away from work. The study also noted disparities in experiences based on gender, education, and nationality, with women and less educated refugees often facing greater difficulties.
Despite the desire for improved service delivery, awareness of feedback mechanisms is low among refugees. On the police side, officers cite language barriers, limited knowledge of refugee laws, and resource constraints as ongoing challenges. The system is accessible and functional in principle, but improvements in efficiency and resolution are crucial to ensure refugees receive full justice.
This analysis, drawing from SEMA Uganda’s findings, underscores the need to move beyond mere accessibility towards ensuring that police services lead to tangible justice outcomes for Kampala’s refugee community. Source: Daily Monitor (Uganda)