NWSC Launches Shs8.2 Trillion Strategy to Boost Water Access Nationwide

The National Water and Sewerage Corporation (NWSC) has introduced an ambitious Shs8.2 trillion strategic plan spanning 2025 to 2030, targeting broader access to clean water across Uganda.

NWSC Managing Director Eng. Silver Mugisha announced the plan during a biannual performance evaluation workshop in Kampala on April 17, 2026. Key priorities include infrastructure growth, environmental safeguards, digital upgrades, better customer service, and stronger finances.

The corporation aims to grow its customer base from 1 million to 1.3 million with 60,000 new connections yearly, expand the network by 500 kilometers annually, and serve 26 million people up from 20 million. It also plans to cut non-revenue water from 34% to 28%, hold customer satisfaction at 80%, boost turnover to Shs768 billion, and grow assets to Shs6.8 trillion from Shs4.8 trillion.

Seven new wastewater treatment plants will help lift environmental compliance from 66% to 70%. Funding will come from government, partners, and internal resources.

From 2020-2025, NWSC expanded to 287 towns from 258, grew customers to over 1 million from 724,000, and served 20 million people, with turnover rising to Shs649 billion from Shs385 billion.

Challenges persist, including illegal connections, vandalism, meter inaccuracies in low-flow areas, intermittent supply in Kampala, rapid urbanization, climate change drying sources or causing floods, and infrastructure gaps. NWSC is researching meter issues for evidence-based solutions.

Principal Economist Ms. Anna Nyadoi highlighted how population growth outpaces infrastructure, with evolving demands adding pressure.

Source: Daily Monitor