This is typical of technology taking centre stage very similar to the days when money used to be counted by mere hands but now that is a thing of the past because money counting machines took over that role. Automation is the way forward because it is a time saving tool.
ATMs, Credit Cards plus other where life has been simplified is what we are talking about. This is exactly what NWSC did. It started off by closing most of the offices because there services were not required as a result of this innovation.
UMEME should be in advanced stages of rolling out a similar plan if they have not yet done so. This service is in addition to the paying in the bank for those who still want to do things in a traditional way.
You pay through the bank and you have a copy on you as proof that you have paid, however, when paying with mobile money, your confirmation receipt is on your phone, but the beauty with this is that you have just communicated with NWSC and they are aware you have paid, so if your balance does not warrant being disconnected, they will not disconnect you.
To begin with you must be registered with MTN Mobile Money for MTN or M-Sente for UTL Subscribers. Registration is free so I see no point why you should not be registered by now. With Mobile Money, you can pay a number of things ranging from DSTV, NWSC Bills, buying airtime and School Fees and the list is growing as more service providers appreciate the beauty of the service.
You must also have money on your phone, which can be used to pay for the service you are vying for. You deposit money on your phone through an authorized Mobile Money Agent just like you go to a bank to deposit your money. If it is for your water bill, then you take the following steps:
· MTN Mobile Money on your phone
· Pay Bill
· Select Location
· Customer Number
· And then Pay.
On entering the customer number, your details come up as into your account name at NWSC plus the balance you are required to pay. This gives you the confidence that you are dealing with the right account and therefore no need of worrying that you are paying money on a different account other than yours.
In the same vein, NWSC introduced On Spot Billing. This is the very service that they use to detect whoever paid at what time. The service is a time saving project, and a convenient way to the customers who had to line up in long queues. That time can now be used to do other things.
On the issue of jobs that have been lost as a result of the innovation, they can now be absorbed in other sectors that may require their services.